Fuck

[greatbear]

I am so beyond pissed at Verizon Wireless today. I had two saved voicemails from Mom in my mailbox that I would diligently re-save. Today, while checking a new message I found the saved ones were erased. Gone. Now, previously, if I went beyond the 40 day save time, I was alerted that the messages were 'marked for deletion' and I had the chance to re-save them. Once I discovered they were missing I caled VZW tech support, waded through endless menu choices to get a human and told her of my dilemma. It seems that the 40 day save time (along with 40 message capacity and other features) were part of some 'premium' feature that I, along with countless others were somehow given for 'free' when I switched to Verizon in early 2003. During the 'cleanup' which 'corrected' the 'oversight', my mailbox was wiped clear with no opportunity to re-save the messages. In fact, late last month I had gone through the proces of re-saving the messages once again.

They are gone. And, according to tech support botch, they are not retrievable in any way. This made me launch into a tirade that the messages are saved for some indefinite, undisclosed time to aid in 'law enforcement' and the like, and that they should reinstate my messages due to their negligence. Ordinarily, I would not make a big deal. But these two messages were very dear to me, and I was in the process of figuring out a way of offloading them at the time.

I am stuck between extreme rage and near complete emotional breakdown right now. Part of it from knowing that I've been taking my time in offloading the messages, one from 2003, one from last year. The other, greater part is knowing that some duck fucks at some corporate hellhole could not give a shit. May they all contract Ebola.

Comments

[baeritone.livejournal.com]

I'll kill them for you. I'm just in the mood.

*not entirely kidding*

Hugs, Phil. Let me know if you need ANYTHING.

[rockybear02.livejournal.com]

So sorry to hear that Phil...damn just sucks

[furr-a-bruin.livejournal.com]

*hug*

[furrbear.livejournal.com]

One more reason for me to hate them.

I'm sorry for your loss.

[liftinmoose.livejournal.com]

Oh no!!!!

Humm... well on the other hand there's a good chance that they have an archive of it somewhere... if you screem loud enough and can go beyond the customer service facard, I'm sure there's a chance you can still get the recordings back!!!

[kspsibear.livejournal.com]

May they all contract Ebola.

Hmmm... I used to have an old spell lying around for such a thing...

I do know how you feel. I've searched high and low for the record album that my mom and her sister made back in the 40s. It would be so nice to still have that and put it on CD for the family.

Hugs, my friend.

[jn1701e.livejournal.com]

*HUGS* that sux.. I noticed something weird when I was going through my messages a couple of weeks ago.. I save my messages from my friends that call me because they are worth saving.. mainly for comic relief. BOOM they are gone.

But more for you... I understand how upset you are.. that was you mom and I understand how important she was to you.. she must have been the coolest, she must have been because of how you cherished her.

They should have provided some kind of warning.. considering I get shit loads of text messages to upgrade my plan or some information I don't want.

[britbear.livejournal.com]

I feel your pain.

when my sis and I were clearing out my parent's home after my mom died, we found a camera with a half used up film on it. We finished the filk taking pictures of burning their stuff and other heart-wrenching stuff... put the film in to be processed.

We were so excited to see what our parent's last pictures were of...

We got them back from the processors to find some dim-wit's pictures of a trip to Euro-Disney. WTF ? We got all angry up in their face but they effectively said it would be like finding some needle in a haystack to find the correct photos.

Such a lost opportunity :( So sad.

[m-f-patterson.livejournal.com]

(michael)--------->leans over and gives big hug..........

[kymutt.livejournal.com]

I'm not sure what else I can say outside of the fact that I'm really sorry to hear that, babe. I would hope they could find a way to correct it....*bearhugs you*

[jacked01.livejournal.com]

You kno wi also am so sick of Verizon. They cut the nutz off of any phone you buy, bluetooth?!? not if they can't sell it to you! Mp3 slots, not if you dont Get It Now!

I'm done with them as soon as my contract is up

[devcubber.livejournal.com]

I am so sorry that you lost those messages. hang in there sweetie

[matblue.livejournal.com]

Sorry to hear that, try to keep the high spirit on.
I agree Verizon suck ass 100%, and their tech support, are the most ignorant ppl i ever saw. They couldn't figure whats wrong with my handset, so they kept changing it for me, until i search the problem online and fix it myself..

[sparkygearhead.livejournal.com]

I'm sorry that happened to you. Utility companies just don't give a shit anymore

*hugs*

[carytown.livejournal.com]

When I reached Today, while checking a new message I found the saved ones were erased I felt a horrible chill. I can't even imagine what you must have felt.

Remarkable how a sound, or a scent, or an object can stir our souls to the very core.

peace